Refund policy
Return & Refund Policy
Last updated: [Insert Date]
Thank you for shopping with Zadina'sStore. We appreciate your business and want you to be satisfied with your purchase.
Order Processing & Shipping
All orders are processed within [2–5 business days].
Because we work with suppliers, shipping times may vary and typically take [7–21 business days] depending on your location.
Returns
We accept returns within [14 days] of delivery for eligible items.
To qualify for a return:
- Item must be unused and in original condition
- Item must be in original packaging
- You must contact us before sending any item back
To start a return, email us at:
📧tiajeantus@gmail.com
Non-Returnable Items
We do not accept returns for:
- Sale or discounted items
- Gift cards
- Customized or personalized items
- Digital products
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48–72 hours of delivery
- Provide photos/videos of the issue
We will offer a replacement or refund after reviewing your claim.
Refunds
Once your return or claim is approved:
- Refunds will be issued to your original payment method
- Processing may take 5–10 business days depending on your bank
Order Issues & Lost Packages
- If your order is delayed, please allow up to [25–30 days] before requesting a refund
- If a package is marked delivered but not received, please check with your local carrier first
- We are not responsible for lost or stolen packages after delivery confirmation
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping fees are non-refundable